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Support, information and advice

Support, information and advice

Useful places to go for information and advice to support you in your caring role

Carers Direct

This is a free, confidential advice and information service to help you as a carer. You can telephone the Carers Direct support line to speak to somebody about being a carer, or visit the website for information.

Information, advice and support for carers covering:

  • Financial and legal advice;
  • A guide to caring;
  • Advice for young carers;
  • Your wellbeing;
  • Work and study;
  • Carer's lives;
  • Advice on Carer's Allowance; and
  • A guide to the Carer's Assessment.

Visit the Carers Direct website 

Useful contacts

Carers Direct
Phone: 0300 123 1053 (9am to 8pm Monday to Friday (except bank holidays), 11am to 4pm at weekends)
Web: www.nhs.uk/carersdirect

The Carers Direct support line is open from 8.00am to 9.00pm Monday to Friday, and 11.00am to 4.00pm at weekends. Calls are free from UK landlines.

Useful Web Links for Carers

These are some useful links to national support services for carers. They can provide advice and information. Some of these organisations campaign nationally to get improved services for carers.

The National Careline
Web: www.thenationalcareline.org

Carers UK
Web: www.carersuk.org

Web: www.carers.org

Direct Gov Carers Page
Web: http://www.direct.gov.uk/en/CaringForSomeone/index.htm

Web: www.careaware.co.uk

Carers support groups run by Carers of Barking and Dagenham

The groups listed below can provide advice, support and information to all carers.

Dementia Support Groups

For carers of someone with dementia, Alzheimer's or memory loss.

 Meets every Friday afternoon from 1.30 to 3pm at Memory Lane Resource Centre, Porters Avenue, Dagenham RM8 2EQ.

Social evenings at Memory Lane

Social events for people caring for someone with dementia or memory loss. These fun filled evenings are held on the first Tuesday of the every month, 6.30pm to 9.30pm.

Places need to be booked and the cost of £5 per person needs to be paid a week before the event. For more information or to book your place please call 020 8984 9940 and speak to Janet at Carers of Barking and Dagenham.

Social events for Carers

This informal group is for a carer of someone with mental health distress, the group mets on the last Wednesday of every month between 12 noon and 3pm for a variety of activities like:

  • Bowling
  • Pub lunches
  • Shopping trips
  • And more!

If you would like to join in with this friendly group of Carers then please contact Carers of Barking and Dagenham on 020 8593 4422 for more information

Parents Group

For parents of disabled children or special needs.

Group meets on the last Wednesday of every month, 9.30am to 11.30am at The Heathway Centre, 512a The Heathway, Dagenham, RM10 7SJ.
Contact our office on 020 8593 4422 for more information

Parent Group is run by Carers of Barking and Dagenham for parents that care for a child with a disability, special educational needs or life limiting condition. Group provide opportunity to meet other parents in a relaxed and friendly setting, access to information and support and help in accessing services.
Contact: Janette Chinnic Administrator on 020 8593 4422

Remember – being a carer is really hard work. Getting in touch with a support group like these can really help you to feel supported in your caring role.

Black and Minority Ethnic (BAME) Support Groups

Third Tuesday of Every month from 1-3pm (except for August and December) at Carers Centre, 334 Heathway, Dagenham, RM190 8NJ

The BAME support group is run by Carers of Barking and Dagenham all carers welcome.

Contact Person: Sahar Shamil, Carers Support Worker of Barking and Dagenham on 020 8593 4422

Other groups supported by organisations in the borough

BAME Carers/Service Users Support Group

Every Thursday from 11am to 1pm at St Margaret's Centre, The Broadway Barking, IG11 8AS

Group is run by BME Support Officer working for the Council to provide support, information and advice and opportunity to share ideas with others in the similar situation.

Contact Person: Amtul Irtiza, Social Care Engagement Officer 020 8227 2954

Asian Women Group

Every Friday from 10.30am 12.30pm at Durga Mandir, 3-9 Norman Road, Ilford, IG1 2NQ Groups  meets to do Yoga exercise and socialise with others

Contact Person: Kiran Kaushal 02085942347 or Usha Babla 02085919357

Other useful organisations

Gurdwara Singh Sabha London East – Sikh Community
Address: 100 North Street, Barking, IG11 8JD
Phone: 020 8594 3940


Barking and Dagenham Somali Women’s Association
Address: Women’s Advisory Centre, 13 London Road, Barking, IG11 8AA
Phone: 020 8594 3730

SCCP - Social Care Community Programme 
Address: 40 Argyle Road, Ilford, Essex, IG11 3BG
Phone: 020 8554 3377

Caring for someone with dementia

A lot of people are living with dementia in the community. It is becoming much more common because it can be associated with old age and we are living longer. This means more people are caring for a relative or friend with dementia. This can be hard emotionally and physically.

Caring for someone with dementia can be a very difficult task. People with dementia need a lot of support and care: and so do their carers.

As a carer, you might need to:

  • Understand dementia better;
  • Learn how to respond to the changes in behaviour that dementia can cause;
  • Find out what financial and legal help is available to you;
  • Explore care options for the person you care for; and
  • Prepare for the future.

Click here for more information about being a carer

There are a number of local and national organisations that can offer support and guidance including us at the Carers Centre see our address below.

Carers of Barking and Dagenham
Address: 334 Heathway, Dagenham, Essex, RM10 8NJ
Phone: 020 8593 4422
Web: www.carerscentre.org.uk
Email: carers@carerscentre.org.uk

 A support network for carers in the borough. Meet other carers, get advice and information, and attend the Memory Lane Resource Centre. This is a special service especially for people with dementia and their carers.

Older Adults Mental Health Services in Barking & Dagenham
Address: Broad Street Centre, Morland Road, Dagenham, Essex. RM10 9HU
Phone: 0300 555 1016

A team committed to helping older people to deal with mental health problems.

Admiral Nursing DIRECT
Phone: 0300 555 1016
Email: direct@dimentiauk.org

Admiral Nurses are specially trained to care for people with dementia.

If you need support or think that you need Adult Social Care Services, call the Adult Intake and Access Team on 020 8227 2915.