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Emotional support

Emotional support

We all have worries around difficult things to deal with at different times of our lives. Sometimes you may need some extra support

Talking it over with someone


Counselling is more than just talking about your worries and problems. By discussing feelings with a trained counsellor you can try to find out what makes you feel this way, and what you can do to cope. Counselling can be really helpful because you can share how you are feeling with someone who doesn't know you or your family. You can also be sure that what you are talking about will stay confidential.

Counselling can be a difficult process because it can be hard to talk about things that have distressed or hurt you. However, by working through your problems with your counsellor, you can accept them and even understand yourself better.


Therapy is like counselling, but there is usually a clearer goal of aiming to treat either specific or deeper problems. You might have identified these yourself, or they might have been diagnosed by a mental health professional. Therapy is confidential and can be undertaken in individual sessions or in a group. Therapy requires you to actively take part in tackling your problems. You will need to set yourself goals and might need to work both within and outside sessions to achieve these.

There are a number of different types of therapy, including cognitive behavioural, psychodynamic, interpersonal therapy and couples/family therapy. Each of these has a different focus and uses particular methods and techniques.

If you think either counselling or therapy would be right for you then you should talk to your GP in the first instance. Alternatively you could also look at our list of local and national accredited helplines to see if any of the services on it can help you or Barking and Dagenham Improving Access to Psychological Therapies as outlined below.

Local and National Helplines

Barking & Dagenham Improving access to Psychological Therapies

Barking & Dagenham IAPT is a free NHS service which offers help to learn new ways to cope with everyday pressures or unexpected events which leave you feeling a little or very low in mood or anxious. 

We offer Talking Therapies, Short Courses, Relaxation classes, Stress Workshops, Exercise to combat low mood and more.

If you are aged over 18 years, then why not give us a call on 0300 555 1018?  Our office is open between the hours of 9 a.m. – 5 p.m. and we will book you in for a short telephone assessment and if we can’t help we may be able to hep you find a service that can.

Click here for more information on Barking & Dagenham IAPT

Barking and Dagenham Improving access to Psychological Therapies
Phone: 0300 555 1018
Email: bdiapt@nhs.net

Speaking to somebody about the problems you are dealing with can really help you to feel supported.

Click here to view the Barking & Dagenham IAPT information leaflet 

Support groups

Joining a local support group can help you to meet other people who are dealing with the same things as you. You can get informal help, advice and a listening ear as well as learning from others' experiences. You might be able to help someone else too.

There are lots of support groups that offer help and advice for different problems and situations. Our list of local and national help lines can help you to find support groups where you are.

Local and National Helplines

Carer Support Groups

You could also visit http://www.self-help.org.uk/ for more lists of helplines and support groups.

Local and national helplines

These services will talk to you about the issues that might be worrying you, but remember to check the call charges before you ring them, and ask them if they are confidential.


KCA: Community Alcohol Team (CAT)
Address: 26 Linton Road, Barking, IG11 8HG
Phone: 020 8591 6800
Fax: 0208 591 8354 
Web: http://www.kca.org.uk/ 
Email: BandD@kca.org.uk

Alcoholics Anonymous 
Phone: 0845 769 7555
Web: www.alcoholics-anonymous.org.uk
Email: help@alcoholics-anonymous.org.uk.

Phone: 0800 917 8282 
Web: www.drinking.nhs.uk

If you are concerned about your drinking, or that of someone close to you, then get in touch for free, confidential advice or visit the website to find out more about alcohol and its effects.

Address: 25 Corsham Street, London, N1 6DR 
Phone: 020 7553 7640
Fax: 020 7253 7991
Web: www.adfam.org.uk
Email: admin@adfam.org.uk

Adfam work to raise awareness and represent the needs of families of drug and alcohol users on a national level.

Visit our Drugs and Alcohol pages


Alzheimers Society
Phone: 0845 300 0336 (national) OR 01708 739 293 (Havering) & 0844 6001197 (Redbridge)
Web: www.alzheimers.org.uk

Raises awareness of dementia, identifies and responds effectively to the needs of people with dementia and their carers.


British Association of Anger Management
Phone: 0345 1300 286
Web: www.angermanage.co.uk
Email: info@angermanage.co.uk

This organisation offers anger and conflict management

Everyman Project
Phone: 020 7263 8884 (Tuesday and Wednesday 6.30 to 9pm)
Web: www.everymanproject.co.uk
Email: everymanproject@btopenworld.com

The project helps men change their violent or abusive behaviour.

Phoenix Counselling
Phone: 0208 595 9633 
Web: www.phoenix-counselling.co.uk
Email: info@phoenix-counselling.co.uk

This group provides an anger-management training day. It costs £60 and is followed by weekly group therapy.


Anxiety Care
Web: www.anxietycare.org.uk
Email: recoveryinfo@anxietycare.org.uk

Help for people who want to recover from anxiety disorders.

First Steps to Freedom
Phone: 0845 120 2916 (open seven days from 10am to 10pm)
Web: www.first-steps.org
Email: first.steps@btconnect.com

This group provides practical help for people with phobias, obsessive compulsive disorder, general anxiety, panic attacks, anorexia and bulimia, and for those who want to come off tranquillisers, together with help for their carers. They also provide help, advice and support for the carers of those with borderline personality disorders.

Anxiety UK
Phone: 08444 775 774
Web: www.anxietyuk.org.uk
Email: info@anxietyuk.org.uk

The society supports and helps those with anxiety conditions and specific phobias. They also provide information for professionals.

No Panic
Phone: 0800 138 8889 (open from 10:00 am to 10:00 pm every day)
Web: www.nopanic.org.uk
Email: ceo@nopanic.org.uk

No Panic provides information and care for people with phobias, anxiety and neuroses.

OCD Action
Phone: 0845 390 6232 / 020 7253 2664
Web: www.ocdaction.org.uk
Email: support@ocdaction.org.uk

This group provides information, advice, support and self-help support groups.

Address: OCD-UK Advice Line, PO Box 8955, Nottingham NG10 9AU 
Phone: 0845 120 3778 (Monday to Friday from 9am to 5pm subject to volunteer availability)
Web: www.ocduk.org
Email: support@ocduk.org

This is a charity for people affected by obsessive compulsive disorder (OCD). It is run by sufferers and aims to bring the facts to the general public and the medical community and to support those who suffer.

Triumph Over Phobia (TOP)
Phone: 0845 600 9601
Web: www.triumphoverphobia.com
Email: info@triumphoverphobia.org.uk

TOP helps sufferers of phobias or obsessive compulsive disorder (OCD). They have a network of self help groups for sufferers of phobias and OCD.


The National Autistic Society 
Phone: 0845 070 4004 (national) or 020 7704 3800 (regional)
Web: www.nas.org.uk

Provides help, support and services to individuals with autism and their families.


Cancer Care and Share Group
Phone: 020 8599 7934

A chance to meet up and discuss your experiences.

Macmillan Cancer Support
Phone: 0808 808 00 00 (Monday to Friday 9am to 8pm)
Web: www.macmillan.org.uk

Provides advice, support and information for people concerned about or living with cancer.


Carers of Barking and Dagenham
Address: 334 Heathway, Dagenham, RM10 8NJ
Phone: 020 8593 4422
Web: www.carerscentre.org.uk
Email: carers@carerscentre.org.uk

Information, advice, support and social events for carers.

Carers Direct
Phone: 0808 802 02 02 (9am to 8pm Monday to Friday (except bank holidays), 11am to 4pm at weekends)
Web: www.nhs.uk/carersdirect

Free, confidential advice and information to help you as a carer.

Being a Carer

Barking and Dagenham Citizens Advice Bureau (CAB)

Barking and Dagenham Citizens Advice Bureau service is a registered charity that provides support and advice on a whole range of issues. You can ask for help with:

  • Family issues, like divorce or other problems
  • Employment
  • Housing
  • Welfare benefits and how to claim them
  • Managing money and dealing with debt
  • Community care 

The advice service is available to people who live or work in the borough. However, if you live and work outside of the borough the CAB may be able to help you if your enquiry concerns debt and you qualify for legal aid.

To find out more about CAB and what their opening times are please visit their website.


Dagenham Citizens Advice Bureau

339 Heathway


Telephone: 020 594 6715
Website: www.bdcab.org.uk
Map: Link to map

Other bureau locations

Deaf Blind

Deafblind UK
Phone: 0800 132 320
Web: www.deafblind.org.uk

Specialist service and support for deafblind people.

Sensory Services


National Debtline 
Phone: 0808 808 4000 
Web: www.nationaldebtline.co.uk

Free confidential and independent advice on how to deal with debt problems.

NHS Credit Crunch Stressline 
Phone: 0300 123 2000 
Web: www.nhs.uk/creditcrunch

Support from the NHS to help people manage stress as a result of the credit crunch.


Depression Alliance
Phone: 0845 123 2320
Web: www.depressionalliance.org
Email: information@depressionalliance.org

This organisation provides information and support.

Depression UK
Phone: 0870 774 4320
Web: www.depressionuk.org
Email: info@depressionuk.org

This is a self-help organisation run for and by people suffering from depression.

Seasonal Affective Disorder Association (SADA)
Web: www.sada.org.uk

Information and support for people dealing with Seasonal Affective Disorder.

Visit our Mental Health pages 


Diabetes UK
Phone: 0845 120 2960 (Monday to Friday 9am to 5pm)
Web: www.diabetes.org.uk 
Email: careline@diabetes.org.uk


Disability Information Advice Line (DIAL) UK
Address: Galleon Hall Day Centre, Boundary Road, Barking, Essex, IG11 7JR
Phone: 020 8594 4119 (local) / 01302 310 123 (national)
Fax: 020 8593 7219 (local) / 01302 310 404 (national)
Minicom: 01302 310 123 (please use voice announcer) 
Web: http://www.scope.org.uk/services/dial-barking-and-dagenham
Email: dial.dagenham@yahoo.com

Disability information and advice. 

Visit our pages on services for people with a disability

Domestic violence

Broken Rainbow
Phone: 0300 999 5428
Web: www.broken-rainbow.org.uk
Email: help@broken-rainbow.org.uk

Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence.

Eaves Women’s Aid Barking and Dagenham (EWA)
Phone: 020 7735 2062

They provide a refuge, support, practical help and counselling for women and children who have experienced domestic abuse.

Phone: 0808 2000 247 
Web: www.refuge.org.uk

This organisation provides support, information, a network of safe houses, outreach and culturally specific services for women and children.

Woman’s Trust East
Phone: 020 7034 0303 or 020 7034 0304
Web: http://www.womanstrust.org.uk/

They provide confidential counselling, support, advice and training for women affected by domestic violence.

Visit our Domestic Violence page

Down's Syndrome

Down's Syndrome Association 
Phone: 0845 230 0372 
Web: www.downs-syndrome.org.uk

Providing information and support for people living with Down's Syndrome and for families and carers.


Web: www.addaction.org.uk
Email: info@addaction.org.uk

This is a drug and alcohol treatment charity. They provide help, information and support to drug users, their families and carers. Harm reduction leaflets can be downloaded.

Address: 25 Corsham Street, London, N1 6DR 
Phone: 020 7553 7640
Fax: 020 7253 7991
Web: www.adfam.org.uk
Email: admin@adfam.org.uk

Adfam work to raise awareness and represent the needs of families of drug and alcohol users on a national level. 

Battle Against Tranquillisers
Phone: 0844 826 9317 
Web: http://www.bataid.org/
Email: Support@bataid.org

This group provides support and advice to people addicted to sleeping pills or similar-acting tranquillisers.

Cocaine Anonymous
Phone: 0800 612 0225 / 020 8429 5924
Web: www.cauk.org.uk
Email: info@cauk.org.uk

This is a group of people who share their experience, strength and hope to help solve problems and recover from their addiction. It uses a 12-step approach. 

Counselling and Involuntary Tranquilliser Addiction (CITA)
Phone: 0151 932 0102
Fax: 0151 284 8324
Web: www.citawithdrawal.org.uk
Email: cita@citap.org.uk

The group provides a support and information service for people who have become addicted, through no fault of their own, to prescribed benzodiazepine-type tranquillisers or sleeping tablets.

Daybreak Drug Project
Address: St Luke's Daybreak Centre, Dagenham Road, Dagenham, RM10 7UP
Phone: 020 8595 2010
Fax: 020 8592 1899
Web: http://www.daybreakdrugproject.org.uk/
Email: office@daybreakdrugproject.org.uk

This organisation offers free and confidential treatment for drug users and their families. For more information, see our Drug and Alcohol pages.

The Recovery Service
Address: Red Lion House, 38 George Street, Barking, IG11 8FE
Phone: 0208 507 8668
Fax: 0208 507 3719
Web: www.cri.org.uk

This is a community drug team (not dealing with alcohol) who provide counselling and methadone treatment in shared care with local doctorss. For more information, see our Drug and Alcohol pages.

Drug Scope
Phone: 020 7520 7550
Fax: 020 7520 7555
Web: www.drugscope.org.uk
Email: info@drugscope.org.uk

The group helps to develop policy and reduces drug-related risk. They provide information and effective responses to drug taking.

Families Anonymous
Phone: 0845 1200 660 
Web: www.famanon.org.uk
Email: office@famanon.org.uk

This organisation provides self-help groups for families and friends of people with drug problems.

Phone: 0800 77 66 00
Web: www.talktofrank.com

Information about drugs.

Narcotics Anonymous UK
Phone: 0300 999 12 12
Web: www.ukna.org

A network of people recovering from drug addiction, supporting each other to live without drugs. Phone for local groups. Online meetings Monday, Wednesday and Friday from 7.30pm.

Phone: 0845 4500 215 
Web: www.release.org.uk
Email: ask@release.org.uk

This is a national legal and drugs services advice line which provides free and confidential help for users of legal and illegal drugs.

Phone: 01785 810 762
Web: www.re-solv.org

The society for preventing solvent and volatile substance abuse.

Visit our Drugs and Alcohol pages


Gamblers Anonymous
Web: www.gamblersanonymous.org.uk

Information about gambling and other peoples experiences of gambling.

HIV and sexual health

Terrence Higgins Trust 
Address: Terrence Higgins Trust, 314 – 320 Gray’s Inn Road, London, WC1X 8DP 
Phone: 0808 802 1221
Web: www.tht.org.uk 
Email: info@tht.org.uk

For information, support and advice on HIV and sexual health.

Visit our HIV page

Lesbian and Gay Foundation

Lesbian & Gay Foundation
Phone: 0845 3 30 30 30
Fax: 0161 235 8036
Web: www.lgf.org.uk 
Email: info@lgf.org.uk

Providing direct services and resources to lesbian, gay and bisexual people.

Mental health and wellbeing

Address: Harrow Lodge House, Hornchurch Road, Hornchurch, RM11 1JU 
Phone: 01708 457 040 (local) or 0300 123 3393 (national) 
Web: http://www.haveringmind.org.uk
Email: reach.us@haveringmind.org.uk

Offers friendly, accessible support and information to promote well being in the community.

Visit our Mental Health pages

Motor Neurone Disease

Motor Neurone Disease Association 
Phone: 08457 626262 
Web: www.mndassociation.org 
Email: mndconnect@mndassociation.org

Providing support to people with MND, their families and carers.

Multiple Sclerosis

Multiple Sclerosis Society
Phone: 020 8227 0541 (local) or 0808 800 8000 (national) 
Web: www.mssociety.org.uk
Email: helpline@mssociety.org.uk

Information and advice about Multiple Sclerosis.


Parentline Plus
Phone: 0800 800 2222
Web: www.parentlineplus.org.uk

Parentline Plus provide support and advice to parents on a variety of subjects.

Parkinsons Disease

Parkinsons UK
Phone: 0844 225 3707 (local) or 0808 800 0303 (national) 
Web: www.parkinsons.org.uk

Nurses and specialist advisers offer support and advice.

Rally Round

Rally Round is a free online tool that makes it really easy for family and friends to organise themselves to help someone in need. Rally Round lets trusted people volunteer for jobs that need doing - such as shopping, cutting the grass or simply popping round for a cuppa. Everyone invited into a support network can see what jobs need doing, who's agreed to do what and what jobs have already been done. Rally Round makes life better. You can use Rally Round on any PC or tablet device and it's free to use. Go to www.rallyroundme.com to get started.


Address: Freepost RSRB-KKBY-CYJK, Chris, P.O. Box 90 90, Stirling, FK8 2SA
Phone: 08457 90 90 90 
Web: www.samaritans.org.uk 
Email: jo@samaritans.org

Providing confidential, emotional support to those who are experiencing feelings of distress or despair, including those which could lead to suicide.


Quit Local
Address: Unit 1, Barking Station, Station Parade, Barking, IG11 8TU
Phone: 020 8532 6284
Web: http://www.quitlocalbarkinganddagenham.nhs.uk/

Phone: 0800 00 22 00
Web: www.quit.org.uk
Email: stopsmoking@quit.org.uk

Click here to visit our page on smoking

Telephone Befriending Networks

Telephone networks including 4 - 8 people are being set up in the borough. Groups meet at an agreed time each week for an hour to discuss whatever the participants fancy or can serve a particular function such as carer support. The groups allow local people with a common interest to come together, there's the opportunity to join in with a book club or even a choir all from the comfort of your own home!
Groups are FREE to participants.
If you meet the following criteria you are welcome to join a telephone group -
Are you over the age of 65?
Do you live in Barking and Dagenham?
Do you have access to a telephone (mobile or landline)?
Groups are coordinated by trained, local residents aged 50 plus.
If you are interested in becoming a facilitator or participant of a telephone group please call Community Network on 020 7923 5250 or email on enquiries@community-network.org.


Victim Support

Victim Support
Address: Unit 5, St Georges Centre, St Georges Road, Dagenham, RM9 5AJ
Phone: 0845 450 3936 (Local) or 0845 30 30 900 (national) 
Web: www.victimsupport.org.uk
Email: vs.barkinganddagenham@vslondon.org

Provides confidential support and information to victims of crime and to witnesses attending court.

Please note: The organisations listed on this page are not endorsed or recommended by the London Borough of Barking and Dagenham Council and the contact details are provided for information only.


Everyone needs someone to talk to, but not everyone has someone who they can rely on for guidance and advice to help them through difficult times. Volunteers can help fill this gap by offering their free time and providing support to people who would otherwise be socially isolated. 

What is befriending?

Befriending is a one-to-one, non-judgemental relationship where volunteers provide support and encouragement to someone at a time of change in their life or when they are socially isolated. People who need support come from all walks of life and ages, from teenagers through to the older people.

Befriending services match people to a befriender, who provides friendly conversation and companionship on a regular basis. Many volunteers will help over a long period of time, helping to build trust and a relationship. The volunteer is someone other than a family member or friend and the relationship is usually set up and supported by a group or organisation.

A number of different types of befriending are available, including:

  • One to one visits to your home
  • One to one sessions to support you take part in an activity of your choosing
  • Telephone befriending where a someone telephones you at a mutually convenient time
  • Group support for those with a shared need

How do I find out about befriending services locally?

Organisations which may offer befriending services are listed below and under the related services section on the right hand side of this page:

Age Uk

Age UK Redbridge, Barking and Havering
Barking and Dagenham Advice for 65+
The Ripple Centre
121-125 Ripple Road
IG11 7FN
Telephone: 020 8532 7354
Email: barkinganddagenhamadviceageuk@gmail.com
Opening Times: Mon-Wed-Fri 9.00am to 1.00pm

Big White Wall

Big White Wall is a digital mental health and wellbeing service that has been commissioned by Barking and Dagenham Council, and is designated a High Impact Innovation by the NHS. It has no waiting lists and is available 24/7. Big White Wall is professionally staffed at all times, providing help and support to its members at whatever time that suits them.

Barking and Dagenham residents can join BWW simply by entering their postcode on www.bigwhitewall.com  

As an anonymous service, BWW removes the barrier of stigma, helping people who may not normally seek help for their mental health issues to get the support they need. BWW supports many people who are unable, for whatever reason, to find support elsewhere, and helping them find their voice. 73% share something for the first time on BWW. 95% of members report feeling better as a result of using BWW.